Customer Service for ROVs – A Worthy Investment

Great customer service for ROVs, warranties, and training are critical components of the overall buyer experience. Investing in these aspects not only enhances buyer satisfaction but also contributes to the success and competitiveness of businesses that rely on ROV technology. Therefore, it’s important for buyers to carefully consider the reputation and support capabilities of their chosen dealership and manufacturer when purchasing ROVs.

Customer Service

ROVs are complex pieces of tech that require regular maintenance, troubleshooting, and sometimes repairs. Great customer service ensures that users can easily access assistance when they encounter issues with their ROVs.

Quick response times, knowledgeable support staff, and effective communication can significantly reduce downtime, allowing businesses to continue their operations smoothly. Nobody likes problems, but unfortunately, they do arise when you intensively use your ROVs in your business. Having quick solutions handy, as well as regular maintenance, can save you many headaches and lots of money in the long run.

Exceptional customer service builds trust and loyalty between the user and the dealership or manufacturer, fostering a long-term relationship that can be beneficial for both parties. At SEAMOR Marine we believe that our customers come first and we provide the highest quality of customer service for ROVs. Period. We’re here for YOU and want to see your SEAMOR ROVs thriving.


Warranties provide users with a sense of security by offering protection against defects in materials or workmanship. At SEAMOR we provide a 24 month warranty for this purpose.
In the event of a malfunction or failure within the warranty period, users can have their ROVs repaired or replaced at no additional cost, minimizing financial risks associated with equipment failure.

Our ROVs are known to be very long-lived compared to other models and brands on the market. This makes SEAMOR ROVs a terrific investment compared to others. However, the ROVs do need love and care. Our service team is here to provide you with the necessary support for your long-term care and maintenance needs. Even if this means we need to be friends for 20 years! 😉


Proper training is essential for maximizing the efficiency, safety, and longevity of ROVs. Training programs offered by dealerships or manufacturers can educate users on the operation, maintenance, and troubleshooting of ROVs, ensuring that they utilize the equipment effectively and safely. At SEAMOR we offer on-site training and for those who need a bit more, we also provide customised training packages.

Well-trained operators are better equipped to handle challenging tasks and adapt to changing conditions, ultimately improving productivity and reducing the likelihood of accidents or equipment damage.

Relationships with your ROV Manufacturer

Here are some points that we live by at SEAMOR Marine but they are applicable across the board.

A strong relationship with your ROV dealership and manufacturer gives you access to valuable resources, such as technical expertise, product updates, and special promotions. Dealerships and manufacturers that prioritize customer satisfaction are more likely to listen to feedback and address any concerns or suggestions from their customers. This leads to continuous improvements in product quality and service offerings.

SEAMOR ROVs are designed so that we can adapt to the needs of our customers. We love hearing about what works well and what does not so that we can provide you with even better ROVs.

Building a positive relationship with the dealership and manufacturer can also open doors to potential collaborations or partnerships that may benefit both parties in the long run. This can take the form of flexible designs, multiple and compatible plug-ins with many brands, etc.

Did we leave anything out? Would you like to share your experience with SEAMOR? Would you like to acquire a SEAMOR ROV? Get in touch.